FREQUENTLY ASKED

QUESTIONS

SHOPPING

What is the return policy on items and how does it work?

 

If something goes wrong with your order, don’t worry! We have a 7-day free return policy after the item is delivered to you. To initiate the return policy please contact our support team through the app support tab, or by email at support@locart.org If you contacts our support team within those 7 days, then you will receive a full refund.

 

Are commissioned artworks returnable?

 

Returning a commissioned artwork is handled on a case-by-case basis. Full refunds are not given on commissioned artwork. At most, the buyer will receive a 50% refund.

 

How are Makers selected to sell on the app?

 

Our goal is to provide our users with talented and responsible local Makers. We personally take time to verify that every one of the Makers on our platform is professional and trustworthy. In addition, Maker applicants must meet these 3 qualifications:

 

• Must live in Santa Cruz County.

• May only sell work of their own creation (or as a verified reseller)

• Artwork must be of a high enough quality to maintain the app’s professional integrity.

 

Do I need an account to purchase artwork?

 

Yes. This protects our Makers against scams or fraud.

 

When will I receive an artwork I purchased?

 

This will depend on the delivery method and the work's medium. There are 3 different delivery methods: shipping, personal delivery by the artist, and a pickup option for the buyer. For shipping, artists are encouraged to ship an art piece within 3 days of the purchase. For delivery and pickup, the buyer has the option to message with the artist on the app to set up a time and date or allow the artist to deliver the artwork at their earliest convenience.

 

What are the differences between shipping, delivery, and pickup?

 

Shipping

The purchased item is shipped to you through a shipping company. There will be a shipping fee added to your order.

 

Delivery

The Maker personally delivers their work to you. Makers may charge a delivery or handling fee.

 

Pickup

This is when you go to the Maker to pick up the artwork. This method will always be free for the customer.

 

Can I chat with the Maker after a purchase if I have any questions about my order?

 

You may reach out to Makers via ‘Past Orders’ in your Cart, or contact us at support@locart.org if you have any questions or concerns.

 

Can I purchase more than 1 item at a time?

 

Yes. Just keep in mind that each artwork will be individually shipped or delivered, so the shipping or delivery costs will be totaled together.

 

How do I request a commissioned piece?

 

A commission request is first typed out on the respective Maker’s profile page. The Maker will then receive the message and will be able to start an in-app message conversation with you. Here the project details will be discussed. Once all the specifications are established, the Maker will create and send a Job Quote containing all the details to your Cart. Here you may review the details of the job and proceed to checkout.

 

Can I buy tickets for events or sign up for classes on the Loc Art app?


We do not currently sell any tickets or offer class enrollment. Instead, we redirect you to the respective business’s website to complete purchases.

 

SELLING

Why should I sell through Loc Art?

 

It's simple - Loc Art is an easy, cheap, and effective way to market and sell your work. Using a mobile device is quickly becoming the most popular way to shop online. With Loc Art, we offer you direct access to your audience with no hidden fees, and the freedom to choose how you'd like your customers to receive their purchases.

 

How are Makers selected to sell on Loc Art?

 

Applicants must meet these 3 qualifications:

 

• Must live in Santa Cruz County.

• May only sell work of their own creation (or as a verified reseller)

• Items for sale must be of enough quality to maintain the app’s professional integrity.

 

We want Loc Art to host all Makers in our community. Whether you're a professional or just a casual hobbyist, please apply - we don’t bite!

 

How do I apply to sell on Loc Art?

 

You may apply by clicking this link: https://portal.locartconsole.com/artist/pre-signup

 

What are all the fees I have to pay to sell my work through this app?

 

We are not here to nickel and dime our sellers. The only cost to use our platform will be a small subscription fee, but our platform will be completely free until April 2022. No posting fees. No transaction fees. No commissions are taken from a sale. Shipping fees are added to the end of the buyer’s invoice.

 

Is shipping my work the only option?

 

No! Since Loc Art will only function locally, you will have the option to deliver your work yourself or have a pickup option in addition to a shipping option. You will be able to add a delivery fee if the delivery method is selected. You will be able to select any option (shipping, delivery, pickup, or a combination of them and leave it up to the customer to decide) with each work you posted.

 

When will I receive payment for a sale?

 

As soon as one of your listed items is purchased, you will be able to transfer the money into your bank account. Keep in mind, we offer a free 7-day full refund policy once the customer has received your purchased item.

 

How does the 7-day free return policy work?

 

If the customer contacts us within 7 days after receiving the purchased item, then a full refund will be given. Your work will also need to be returned in its original condition in order for the customer to receive a full refund. If your work is damaged, then contact our support team, and we will manage this on a case by case bases. If the customer is unable to reship or return your work to you, then our support team will assist the customer with the safe return of your work.

 

How do commission requests work on Loc Art?

 

First, the buyer will type out their request on your Maker profile page. Once sent, the request will show up in your commission box as a message. Through the in-app messenger, you are able to discuss details pertaining to the commission. After you and the customer solidify the commission’s technicalities, you may create a New Job Quote in the commission box in your Artist Portal. Fill out the Job Quote and send it to the customer’s Cart, upon which the customer will review the final spec and either approve or cancel the commission.

 

Will I be provided with the packaging material for shipping my work?

 

Due to the subtle nuances involved with many projects, we do not provide any shipping materials to our Makers.